![]() ![]() ![]() I called back on (5/8/19) to try and process my payroll again because I was relieved to see the hold was released from my account. Yet another let down from Quickbooks customer service. When Wednesday came around, I never got a phone call from her like she offered and we planned. I accepted and felt thankful for her support. The lady on the phone was kind enough to ask if she could give me a follow-up call on Wednesday (5/8/19) regarding this issue and t help walk me through any problems. This was another problem that I had to deal with. I asked her when the old on our account would be lifted after I wired the money and she said hopefully 2-3 days and that I might have to write them all paper checks. I spent 3 hours on the phone this day was was not able to process my payroll on time (remember this was all their mistake, but yet, Our employees have to suffer the consequences). This cost our business an additional $30 to wire transfer money. She said in order to remove the hold from out account I had to wire transfer money to Quickbooks for the overdraft. After being on hold for 15 minutes, I was transferred back to customer service in which I received a new customer service agent and had to explain my entire story to again. I explained this entire situation to the lady and then she asked if she could put me on hold. I called back 4 days later (5/6/19) when I was processing payroll and Quickbooks would not let me as they put a hold on my account. At this point, their mistake had cost me a $100 Quickbooks NSF fee a $36 overdraft fee at my bank and a $36 insufficient funds fee at my bank. I called back (5/2/19) and spoke to another customer service representative in which, he told me I needed to go to the "gear icon" and change the banking information in that area in order for the direct deposit to come out of the new bank account because it was still linked to my old bank account. When looking into things deeper, we noticed the payroll was coming from the old bank account still, but showing up in my Quickbooks under the new bank account so everything looked good as far as Quickbooks. A few weeks later, my boss came to me asking why we had a $100 NSF fee from Quickbooks? I was stumped. I did that and began processing payroll that way each week. The person told me to go to workers, run payroll (green button) and change the bank account at the top to the account you want the money to come from. When it was time to process payroll from the new account, I called into Quickbooks and spoke to a customer service representative and I asked them to walk me through how to switch my payroll so the direct deposits come from my new account and stop coming from the old account. I was switching over to a new bank account and trying to dwindle my old account down to close it, while making deposits into my new account. My confidence in this company has decreased tremendously. I wish there was somewhere to leave a terrible review for the struggle i've endured with this company. Barcode scanners sold separately.I have had nothing but issues with the customer service and them providing me with the wrong information and then apologizing when it has costed me nothing but money, time and headaches. Only available in the Advanced Inventory module. * Advanced Inventory is only included in the Platinum and Diamond subscriptions of QuickBooks Desktop Enterprise. ![]() * Advanced Pricing is only included in the Platinum and Diamond subscriptions of QuickBooks Desktop Enterprise. * Advanced Reporting is included in all QuickBooks Desktop Enterprise subscriptions. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice. Intuit reserves the right to change these hours without notice. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. Phone and messaging Premium support is available 24/7. When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Eligibility criteria may apply to certain products. * Membership in Priority Circle and its benefits are available only to customers located in the 50 United States, including DC, who have an active, paid subscription to QuickBooks Desktop Enterprise or QuickBooks Online Advanced. ![]()
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